************************************************************** JobCircle.com is a regional job board serving all industries and occupations in the PA, NJ, DE, NY, MD, and DC areas. We offer a regional job board, online learning, and regional job fair events for jobseekers who live in our areas of focus. To Learn More: Job Board: http://www.JobCircle.com?source=ng eLearning: http://www.JobCircle.com/courseware?source=ng Job Fairs: http://JobCircleJobFairs.com?source=ng ************************************************************** Job Title: Computer Support Job Location: NY: New York Pay Rate: Open Job Length: full time Start Date: 2007-12-17 Company Name: Lockheed Martin Contact: Human Resources Phone: email only please Fax: email only please Description: Req ID 61629BR Industry Job Title Computer Support Standard Job Code/Title N5011:Computer Support Required skills Bachelors degree in an information technology related field and 1 year related experience, or AAS degree in an information technology related field and 4 years related experience or high school diploma and 8 years of related experience. Basic understanding of computers, network connectivity, monitors, printers and scanners. Basic understanding of MS Office suite of software. Demonstrated communication, interpersonal and written skills. Demonstrated multi-tasking and prioritization abilities. Demonstrated customer service skills coupled with a track record of strong work ethic and "can-do" attitude. Demonstrated ability to work on projects in a team environment as well as individually. Desired skills Help Desk or equivalent call center experience. Experience with relational database management systems such as MS Access or Oracle. Experience with web page development tools (such as HTML, DreamWeaver, FrontPage etc) Experience with Visual Basic for applications programming Experience with the development and delivery of information technolify related training Specific Job Description This position is responsible for providing the users of KAPLs centralized information systems and services (ISS) with a single point of contact for service requests, for the reporting and resolution of problems, for answers to "how do I" questions and for training on the use of NR Program standard applications, tools and systems. In addition, this position is responsible for the planning and execution of Help Desk and Training development and enhancement projects, both in a team environment and individually. Specific responsibilities include: Utilize the Help Desk tolls and practices (e.g. Remedy HelpDesk System) to capture, characterize, track and work to closure customer requests for services and problem resolution. Apply appropriate tools, trouble shooting, and problem solving skills to simultaneously manage multiple customer cases with effectiveness and efficiency. Interface with the Information SYstems & Services subsection (ISS) personnel to obtain information and assistance in resolving customer requests and problems. Perform project work and specific project tasks as directed to in support of continuing Help Desk and Training improvement within KAPL and the NR Program. Participate in process and tool improvement efforts within the Information Systems and Services subsection. Selected applicants will be subject to federal background investigation and must meet eligibility requirements for access to classified matter. US citizenship is required. Standard Job Description Performs a variety of duties in support of a computer, network (LAN/WAN), and/or client server unit. Reviews input data to verify adequacy and appropriateness of material required for data processing and related operations. Reviews output data to verify completeness, accuracy, and conformance to quality standards and specifications. Maintains internal records and may catalog, disperse, and return tapes/disks. May review daily processing logs and may set or revise schedules. Security Clearance None Typical Minimums High School diploma, or equivalent experience/combined education, with additional technical training sufficient enough to perform required basic calculations, electronic/mechanical assembly/test, computer operations, etc. and less than 1 Year of experience. LMCareers Business Unit ESS0801 KAPL Business Area Info & Technology Services Department 86C50:User Svcs Job Class Information Technology Job Category Hourly/Non-Exempt State New York Relocation Available No Req Type Full-Time Direct/Indirect Indirect Shift First Please refer to Job code lockheedmartin-64254 when responding to this ad. For FASTEST PROCESSING of your resume, please visit http://www.jobcircle.com/classifieds/1008522.html?source=ng to apply online. ************************************************************** For fastest processing of your resume, this employer asks that you apply to this job using the URL above. **************************************************************