************************************************************** JobCircle.com is a regional job board serving all industries and occupations in the PA, NJ, DE, NY, MD, and DC areas. We offer a regional job board, online learning, and regional job fair events for jobseekers who live in our areas of focus. To Learn More: Job Board: http://www.JobCircle.com?source=ng eLearning: http://www.JobCircle.com/courseware?source=ng Job Fairs: http://JobCircleJobFairs.com?source=ng ************************************************************** Job Title: Technician Job Location: NY: New York Pay Rate: Open Job Length: full time Start Date: 2007-12-17 Company Name: American Express Contact: Human Resources Phone: email only please Fax: email only please Description: Technician AutoReqId 96428BR Responsibilities Choose a career at American Express and you choose a company with a 150-year history of integrity and commitment to the future of its employees. Known around the world as one of the most successful financial services companies, a leading consumer brand, the gold standard in customer satisfaction, and rated one of the best places to work in the United States by Fortune magazine. This role will manage the technical support needs of 120 end-users in 11 Consumer Travel retail Travel Service Offices across the Mid-Atlantic area of the US (NJ, PA, MD, DC, VA). Provide guidance, assistance, coordination and follow-up on end-user issues. Resolve more complex problems or malfunctions of all systems applications, hardware and software escalated by the help desk staff. Ensure that client issues are responded to and resolved within SLA dictated timeframes, and that high end-user customer satisfaction standards are met. Coordinate voice and data network support, including hardware and software (e.g., Ethernet, VPN routers, switches, circuits, and call management systems). Responsible for local equipment support, including hardware break/fix, software patches and data backup. Lead and participate in initiatives to improve technical support service delivery, infrastructure and system availability for CTNs network of 7 call centers and 55 retail offices nationwide. Will occasionally address tech support needs and project deliverables in other CTN offices. Will be required to build relationships and interact with vendors, other technology groups, business leaders and staff. EOE statement American Express is an Equal Opportunity Employer. Required Qualifications MCSE and A+ or equivalent certification preferred. 3+ years experience supporting hardware and software applications in a retail environment including Dell PCs, Windows XP, Active Directory, Storage Server 2003, MS Office, IE, and Lotus Notes. Familiarity with call routing technologies, experience managing data storage servers, desktop & network security. Travel industry, Sabre system and retail financial services experience preferred. Working knowledge of ITIL, American Express Technologies standards, component based architecture, Method/1 and/or American Express Project Management principles desirable. Candidate must be able to manage multiple tasks concurrently, and capable of dealing with time crunches and pressure. Strong technical thought leadership, experience leading other technicians, and able to accurately and concisely communicate issue status to multiple parties. Ability to work with customers to identify their needs and manage service delivery expectations in a fast-paced, customer service oriented, and ever-changing environment a must. Willing to occasionally work off-hours to meet the technical support demands of a 24/7/365 customer service organization. Work Location State/Province Open Work Location Country United States Classification Full-Time - Regular Please refer to Job code amex-485915 when responding to this ad. For FASTEST PROCESSING of your resume, please visit http://www.jobcircle.com/classifieds/1007392.html?source=ng to apply online. ************************************************************** For fastest processing of your resume, this employer asks that you apply to this job using the URL above. **************************************************************